SERVICE CALLBACK HANDOFF KIT v1.0

Use this kit after a customer reports a problem connected to earlier work and before the return visit is closed.

FILES
- Service_Callback_Handoff_Workbook.pdf: blank four-page fillable form.
- Fictional_Worked_Example.pdf: completed fictional example.
- Callback_Quick_Guide.pdf: one-page workflow.
- Message_Templates.txt: editable customer and internal messages.
- LICENSE.txt: permitted use.

WORKFLOW
1. Save a fresh copy for one callback. Create a callback ID and link the original job.
2. Copy the customer's description without rewriting it as a diagnosis.
3. Confirm evidence, access, appointment, visit goal and decision owner.
4. After the return visit, record observations, work and authorization references.
5. Close only after verification, customer communication and the authorized billing or warranty decision are recorded.

LIMITS
This kit is an operational handoff aid. It does not diagnose defects, determine warranty coverage, assess safety, create a contract, or promise a no-charge visit. Follow your own service agreement, safety process, privacy policy and local requirements. Do not enter passwords, door codes, payment card data, health data or other regulated personal information.

Compatibility checked: PDF structure, canonical AcroForm field tree, page widgets, fill/save/reopen values, appearance streams, static example rendering and ZIP integrity. Native Adobe Acrobat, browser PDF viewers, mobile editing, physical printing and independent user testing remain unverified.
